Privacy Policy

This GDPR privacy policy is set out in relation to this website.

In line with current GDPR legislation we kindly request to collect and use your information for replying to your contact requests, for marketing & sales purposes, and for an improved user experience while viewing our website.

You can find detailed information on how we collect your data via our forms in the information below.

We respect the privacy of every individual who visits our website(s) and will protect that information provided to us from misuse, unauthorised access, disclosure or alteration. In order to successfully deliver our range of services and products to you, we may request certain detailed information during your visit to our website.

The information you provide through our website can be used in the following ways:

  • So that we can get in touch with you.
  • To keep you updated about our services.
  • To disclose any information to authorities if required by law.
  • To successfully deliver marketing communications, services or products to you, your company and or organisation.

Any information that we do collect from you, your company and or organisation will not be passed to any third party outside of those listed without your expressed permission.

If any data breach is experienced we will notify you immediately.

Contact requests

When using our form to request for us to contact you, your data will only be used to contact you via your preferred contact method. This data is kept securely and is only used in relation to your contact request unless you give us permission to contact you otherwise for marketing purposes, in which instance it will also be stored within the systems of our marketing partner Hubspot.

Your data will be held indefinitely or until you request us to delete your data from our systems.

By filling in our contact form and submitting your communications options, you are providing consent for us to store and use your data in line with your contact request.

Website cookies data

Our website uses cookies to provide you with the very best experience we can offer during your website visit. To find out more about our cookies and their purpose, please read our cookie policy.

Data Protection

All data is processed confidentially and securely in line with our internal data procedures.

These procedures include the storage, disclosure of and access to personal data both digital (e.g. IT and other technological systems) and physical (e.g. contracts or printed paper files).

We protect all data stored on our website in strict accordance with current EU data protection directives.

Any private, personal or contact detail information you provide to us is held on secure computer servers within the United Kingdom using SSL encryption, which ensures the data we store is processed lawfully and fairly. We only collect data relevant to processing your order, contacting you with marketing communications (if opted-in) and for replying to contact requests.

You have the right at any time to request from us what information is held about you, with the option to correct or update any inaccuracies.

Payment & Financial Data

We do not collect or store your private payment or financial data through our website.

Email Addresses

Any email address you supply to us is only used for the purposes of replying to you, unless you have given consent to being contacted for other purposes (opted-in), in which instance it will also be stored within the systems of our marketing partner Hubspot.

Links to other websites

Our website may contain links to other websites which are outside of our control. These external sites are NOT covered by our privacy policy and we recommend you read their privacy policy before continuing to use their website. We do not endorse any website which is linked to via this website. This includes social media platforms, social sharing links and follow buttons.

Your right to request deletion of your data

You are free to request your data be deleted at any time by contacting us at the address below. Once we receive your request, any data relating to you will be deleted from our systems.

Our email newsletter and digital marketing materials have the option within each item to ‘Opt Out’ or ‘Unsubscribe’. You are free to unsubscribe at any time, after which you will no longer receive any marketing materials from us. To start receiving marketing materials again, you will need to re-submit your details via our contact or sign-up forms and state your preferences.

Need more Information?

If you have any questions which are not addressed in this policy, we are more than happy to discuss any questions you have relating to your privacy with us. If you have any questions or comments about our privacy policy please contact us.

Bede House
Tower Road
Tyne & Wear
NE37 2SH

Telephone: +44(0)191 417 1479
Email: [email protected]